CONTRIBUTIONS
REGARDING THE IMPLEMENTATION OF COMPUTER INCIDENT MANAGEMENT IN A PUBLIC
ORGANIZATION PROVIDING SERVICES TO CITIZENS
Aurel-Mihail Ț ȚU [1],[2], Constantin-Dorin OLTEANU[3], Petrică TERTEREANU[4], Radu-Costin MOISESCU[5]
Abstract.
The
scientific work presents research on implementing computer incident management
within a public organization providing services to citizens. The increasing
digitization of activities in the public sector brings many advantages, such as
efficiency, increasing the quality of services, and shortening working times.
On the other hand, digitization can be achieved with extensive technology with
equipment used within the local IT network to carry out activities, store
databases, and interconnect with other IT systems. All these equipment and
computer systems have a certain degree of vulnerability, and there is a risk of
computer incidents. The research proposed by the authors comes up with
proposals in this field of computer incident management, offering solutions by
carrying out a procedure for solving a computer incident. Following the
research, several policies have been implemented on the servers in the local
network at the level of the entire local domain and the implementation of
policies at the level of each workstation in the organization's local network
to avoid computer incidents such as cyber-attacks. Backup solutions have been
implemented on a NAS-type device to eliminate the risks of computer incidents
during a hard disk failure or data loss. Solutions have also been implemented
to eliminate the risks of computer incidents due to the failure of computer
devices within the local network following problems that may occur with the
electricity supply network. The research identified and found solutions to
eliminate some vulnerabilities in the wireless network, which can lead to
computer incidents. At the paper's end, conclusions from this research are
presented.
Keywords:
computer
incident, informatics vulnerabilities, management, local network, public
organization
DOI 10.56082/annalsarscieco.2023.2.47
